Refund Policy
Eligibility for Refund
We offer refunds via Store Credit on eligible products within 3 days of delivery, excluding specific items listed below.
Refund Requests Must Meet the Following Conditions:
- The refund must be requested within 7 days of delivery by emailing support@casesily.com with your Order ID and Invoice.
- The product must be unused, undamaged, and in intact condition (as delivered).
- The protective film should not be removed.
- The product must clear our Quality Check Process after reverse pickup.
- Refunds will be processed within 3 days after successful inspection.
Refund Not Eligible For:
- Tempered glass, phone skins, camera lens protectors.
- Products purchased during Sales, Offers.
- Purchases made through local stores or third-party websites.
Store Credit Policy
Refunds are issued in the form of Store Credit, which can be used for future purchases on our website.
Store Credit Terms:
- Store Credit is linked to your original account and cannot be transferred to another user.
- It will be automatically applied during checkout for future orders.
- If your purchase exceeds your Store Credit balance, you can pay the remaining amount using any available payment method.
- Store Credit has no expiry date and can be used at any time in the future.
Cash on Delivery (COD) Eligibility:
Orders with a subtotal between ₹599 and ₹4,999 are eligible for COD payment.
To check your balance, simply visit your Account Page on casesily.com
Customer Support & Feedback
We’ve received an overwhelming amount of love from our customers, and we deeply appreciate it.
If you ever have a less-than-perfect experience with us, we truly want to know.
Please share your feedback while requesting a refund or exchange — your suggestions help us improve and serve you better every time.
support@casesily.com
www.casesily.com
We’re committed to ensuring your experience with Casesily remains smooth, transparent, and satisfying.